It may happen that an employee has created an issue, but that, for example, the assigned employee must be adjusted afterwards. This can be easily adjusted by looking up the relevant message and making the adjustments. This article is written on the assumption that the user is enabled to make these changes.

Go to the specific issue and follow the steps below to adjust it.

Steps to follow from the Issues page

1. Search for the Issue of which the type must be changed (if necessary use the filter field Type, to filter on a specific type of report)

2. Click on the relevant message to open it

3. Choose the edit button, the orange pen, at the top right to make changes to this message

4. Assign to the right employee

5. Save the changed Issue at the bottom of Save