Important information 
Are you unable to perform the following steps? Perhaps you don't have the right role or user type. Please contact your organisation's Administrator or click here to read more about roles & user types.


With the Housekeeping module, it is possible to manage the daily operations of the hotel completely digitally. The daily tasks are automatically made available in Leviy via the PMS. The Housekeeping manager can plan and organise all daily tasks directly online. Would you like to make changes after the planning has been made? Then follow the steps below.


Changes that can be made are:


All changes to the Dashboard start with the following two steps:

1. Use the toolbar to navigate to the required Object

2. Click on Housekeeping in the local navigation on the left

Changing the sequence of the assigned rooms

Dashboard

To change the sequence of assigned rooms, first follow steps 1 and 2 as mentioned above. The sequence of assigned rooms can be changed in two ways. 

  • Sort by room number, by vacant rooms or by occupied rooms
  • Or manually dragging one or more rooms up or down the list


3. Click on the name of the Room Attendant

The Room Attendant's schedule appears on the right-hand side of the screen. 

4. Adjust the order in one of the following ways:

- Click on Sort by and select how you want to sort; Room Number, Vacant Rooms at the top or Occupied Rooms at the top

- Click on the room you want to move and drag it up or down


Changing the sequence of the assigned rooms

App


1. Go to the Room Attendant via Housekeeping

2. Click on the dots on the right of the room and drag it up/down



Changing an already scheduled task in the Dashboard

It is possible for a task to change during the day (e.g. a Checkout to a Stayover) when guests book an extra night. To change the cleaning task, first, follow step 1 and step 2 listed at the top of this article. 


3. Remove the task from the Room Attendant's schedule

a. Click on the name of the Room Attendant 

The Room Attendant's schedule appears on the right-hand side of the screen. 

b. Select the rooms you want to delete by checking the Checkboxor clicking Select All

c. Click on Unlink

d. Click on OK 

4. Change the cleaning task of the unit

a. Click on Units in the local navigation

b. Select the unit for which you want to change the cleaning task: the line will turn yellow

c. Click on Actions at the top right and then on Change Status

A popup screen appears where you can change the status of the unit (room)

d. Under Task, select the new task for this unit

e. Then click save and the task is changed

5. Plan the modified task

a. Click on Housekeeping in the local navigation

b. Click on Add next to the name of the Room Attendant

c. Select the Unit you want to assign to the Room Attendant

d. If necessary, select the Supervisor at the bottom of the pop-up screen

e. Click on Confirm


Change the status, task, label of remark of a unit

Follow the steps below to add, remove or edit existing statuses, tasks, labels or remarks of units. 

Click on Units in the local navigation on the left

4. Select the unit(s) for which labels need to be modified 

5. Click on Actions and then Change Status

Enter the information of one or more fields you want to change

a. Select the required Status from the drop-down menu

b. Select the required Occupancy status from the drop-down menu

c. Select the required Task from the drop-down menu or remove the task by checking the Checkbox

d. Select the required Label from the drop-down menu

e. For Remark, write down the required text 

6. Click on Save

The label of the selected unit(s) has been changed.


Take note
- Changing labels, remarks or assigning an employee is only possible for units of the same unit category.
- The above changes are only possible for units that are not (yet) assigned to a Room Attendant.

Changing the assigned Room Attendant

Dashboard

To change the cleaning task, first, follow step 1 and step 2 mentioned at the top of this article. 


3. Remove the task from the Room Attendant's schedule

a. Click on the name of the Room Attendant

The Room Attendant's schedule appears on the right-hand side of the screen

b. Select the rooms you want to delete by checking the Checkboxor clicking Select All

c. Click on Unlink

d. Click on Confirm 

4. Plan the modified task

a. Click on Housekeeping in the left menu

b. Click on Add  next to the name of the Room Attendant

c. Select the Unit you want to assign to the Room Attendant

d. If necessary, select the Supervisor at the bottom of the pop-up screen

e. Click on Confirm


Changing the assigned Room Attendant

App

It often happens that rooms are changed during the day by Room Attendants (cleaner), for example, because the Room Attendant is behind schedule for various reasons or because rooms have not yet been checked out, which means that the Room Attendant cannot yet clean these.


To change the assigned Room Attendant in a room, follow the steps below.


1. Go to the unit you want to assign via Housekeeping or Units

2. Under 'Actions', click the  Assign Room Attendant button

3. Click on the name of the Room Attendant. The list of employees appears

4. Select the Room Attendant you wish to assign to the room

5. Click on Assign

Tip
The list of employees only shows the employees you have scheduled for that day. Would you like to schedule an extra cleaner? Click here to read more about making a planning.