English

Support desk

How can we help you today?

Enter your search term here...

Submit a ticket

Frequently asked questions

General information

Release Notes ✍️ - 20th of January 2021
Release schedule 2021
Release Notes ✍️ - 15th of December 2020
Release Notes ✍️ - 10th of November 2020
Release Notes ✍️ - 6th of October 2020

General support

How can I change the text size in the Leviy app?
How can I use a QR code for time registration?
How do I change my password using the app?
How do I order new NFC tags?
I am unable to sign in the App

Control

Deactivate a client in Leviy
How can I change the Clients, Objects and/or Units in a Group?
How can I create a new Client?
How can I create a new Object?
How can I create an employee?

Accounts

What are groups, roles and user types?
How do I register a user?
How can I change the details of a user?
How do I logout, block or delete a user?
How do I change my password?

Files

How do I add a file category?
How do I add a new file?
How do I link existing files to new Clients, Objects or Unit Categories?
What are orphan files?
How do I add a general file?

Checklist

Are my previous assessments accessible in the app?
How can I plan a Checklist in the App?
How can I select an employee for a Checklist
How do I fill in a checklist?
I am unable to send a checklist

Cleaning statuses

How can I filter on one cleaning status?
How do I change the status of a unit?
How do I see the current statuses of my units?
In what ways can I sort the statuses?
What do the icons of the statuses mean?

Forms

Can I view my completed forms in the app?
How can I fill in a form?
I am unable to send a form
I miss a certain form
Where can I find the various forms?

Housekeeping

How do I as a Supervisor check a room?
As a Room Attendant I want to see my list of rooms that need to be cleaned
As a Supervisor how do I change an assigned Room Attendant?
How can I view the progress of my Room Attendants, as a Supervisor?
How can I work with a checklist, as a Supervisor?

Quality

How do I configure a standard DKS definition?
How do I change an existing DKS definition?
How do I start a DKS?
How can I view the report of a DKS?
How do I configure a new MKS definition?

LEVIY Analytics

Data security explained - Why do I only see the data from my own organisation?
Drilling Down in a Widget
Finding dashboards in Leviy Analytics
Getting Started with Leviy Analytics under 10 Minutes
How do I reach the analytics environment?

Registrations

How can I configure tasks?
How can I schedule recurring tasks?
How can I register tasks in Leviy?
Where can I view the registered tasks?

Company

Visit our Website
Contact Us

Support

Create Ticket
Check Ticket Status
Check System Status

Follow us