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Frequently asked questions

General information

Release schedule 2022 ✨
Release Notes ✍️ - 8th of February 2022
Release schedule 2021
Release Notes ✍️ - 4th of January 2022
Release Notes ✍️ - 30th of November 2021

General support

What are the minimum requirements for a tablet/mobile phone to use the Leviy App?
How do I order new NFC tags?
How can I change the text size in the Leviy app?

Accounts

What are groups, roles and user types?
How do I register a user?
How can I change the details of a user?
How do I logout, block or delete a user?
How do I change my password?

Organisation

How do I create clients, objects and units?
How do I deactivate Clients, Objects and Units?
How do I add a group?
How do I link clients, objects and units to an existing group?
How do I assign users to an existing group?

Control

How can I add rooms?
How can I edit or delete rooms?
How do I manage elements for the audit definitions?
How can I enable email notifications?
How do I manage a role?

Files

How do I add a file category?
How do I add a new file?
How do I link existing files to new Clients, Objects or Unit Categories?
What are orphan files?
How do I add a general file?

Forms

How do I configure a form?
How do I fill out a form?
How can I view a submitted form?

Housekeeping

How can I make the planning for the cleaning of hotel rooms?
How can I change the planning of hotel room cleaning?
Where can I find the Cleaning Times of the hotelrooms?
How do I register the cleaning of a hotel room as a Room Attendant?
How do I mark a Room Attendant as a Self-checker?

Quality

How do I configure a checklist?
How do I translate a checklist definition?
How do I change an existing Checklist definition?
How do I start a checklist?
How can I view the report of a completed Checklist?

Leviy Analytics

Log in to Leviy Analytics
Basics of Leviy Analytics
Filtering the Dashboards
Export from a Board
How do I set up data alerts?

Issues

How do I configure issue types?
How do I report an issue?
How can I process an issue?
Where can I find created issues?

Registrations

How can I configure tasks?
How can I schedule recurring tasks?
How can I register tasks in Leviy?
Where can I view the registered tasks?
What are the options for attendance registration?

Cleaning Statuses

How do I create the planning in Planned statuses?
How can I change the cleaning status planning after converting?
How do I postpone a cleaning?
How do I change a unit status in the App?

Getting Started

Getting Started | Hotel
Getting Started | Leisure
Getting Started | CleverClean

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