Important information Are you unable to perform the following steps? Perhaps you don't have the right role or user type. Please contact your organisation's Administrator or click here to read more about roles & user types.
When a user is registered, you can choose to send an activation link to the email address. With this email, the user can activate the account. The activation link is only valid for two weeks. If the user does not activate the account within these two weeks, the activation link will expire.
To resend an activation link, follow the steps below:
1. Navigate in the dashboard to Accounts via the App switcher
2. Go to Users in the menu on the left
3. In the search bar, type the name of the user and press enter
4. Click on the desired user
5. Click on Menu
6. Click on Resend activation link
7. Confirm by clicking Resend
The user will receive a new activation link.
Take note Activating an account via an activation link is only possible for existing email addresses.